FAQ's

Q. Do you have minimums?

A. NO! We can complete any quantity on embroidery 1-1000+. Screen printing is excessively expensive at low quantities, and the screen setup charges for low quantities are not cost
effective for you.

Q. Can I mix sizes and colors?

A. Yes

Q. What are you application fees for embroidery?
A. We do not charge a setup fee. Embroidery is charged at $1.00 per 1000 stitches plus the garment charge.

Names $5.00 up to 10 characters. (Additional letters .30 each).

Q. What is Embroidery Digitizing and what is the cost?
A. Digitizing is the process of taking the customer’s artwork or digital picture
and converting the design into stitches that are stored in a computer file which
the embroidery machine can read. Sarah’s Treasures does not charge a digitizing fee for embroidery. Depending on the level of detail there may be a digitizing charge for screen printing.

Q. How can I send an art image or design to you for Digitizing?
A. We will accept any format as long as image is clear. If the image isn't clear
we will contact you. We can read the following formats: tif, gif, and jpg. We prefer high resolution jpg. As with any digital process, the better the image the better the final product.
Send to saraht07@comcast.net .

Q. How long does it take to get my design digitized?
A. We will generally have a design digitized and ready for your approval within 24 hours.

Q. What is a setup fee and what is the cost?
A. A setup fee is charged by many companies to cover the cost of time involved in
setting up simple embroidery job. We don't currently charge a set up fee for typical embroidery orders. Screen printing setup fees are set by the number of colors in the design. Each color cost 00.00.

Q. What is contract embroidery?
A. Contract embroidery is work done by a professional embroiderer on items or
material supplied by a business that resells these items. Call Sarah at, 443.527.3703 for contract embroidery pricing.

Q. Will you embroider items sent to you?
A. Yes, this is called Send Your Own (SYO) or Bring Your Own (BYO). BYO/SYO embroidery requires extra care because we are not supplying the items and it is the nature of the business that the machine can periodically (

Q. What is the cost for embroidery when I send my own items?
A. Embroidery Personalizing and Monogram Fees:

Embroidery is charged at $1.75 per 1000 stitches.

Names $10.00 up to 10 characters. (Additional letters .60 each).

Q. I still have questions how can I contact a real person?
A. Call Sarah at 4443.527.3703 or send e-mail to saraht07@comcast.net

Q. Can I get a sample of an item in your catalog?
A. Generally, no. We endeavor to keep prices low. To do this, we do not add the overhead of returns or exchanges into our pricing. If you are concerned about a size or fit, please call - we will do what we can to guide you into getting the apparel that meets your needs.

Q. Can I get an actual embroidery proof?
A. Yes, first we will send you a scanned imaged of the embroidery for your approval. If you still need an actual embroidery proof, we can stitch on a blank and send to you

Q. How do I determine my size?
A. Most garments are sized in accordance with the scales listed below. Like all garments, there are variations between manufacturers. Returns for reasons of size may be charge a stocking fee, if you received the size you ordered. Please use the chart below as a guideline only.

Unisex and Men's Sizes

Size

XS

S

M

L

XL

2XL

3XL

4XL

5XL

Chest

32-33

34-36

38-40

41-43

44-46

48-50

52-54

56-58

60-62

 

Ladie's Sizes

Size

 

S

M

L

XL

2XL

 

Dress

 

6-8

10-12

14-16

18-20

22-24

Bust

 

34-35

36-38

39-41

42-44

45-47

 

Youth Sizes

Size

 

S

M

L

XL

 

 

 

6-8

10-12

14-16

18-20

 

Flexfit Hat Sizes

Size

 

 

S/M

L/XL

 

 

 

 

 

6 3/4 - 7/18

7 1/4 - 7 5/8

 

If your measurement falls between sizes on the chart, please order the next larger
size.

Q. How do I pick location of embroidery?
A. If you don't reference location we will place it the most frequently used
location. For instance, a polo or pique would be placed on the left chest area. If
there is a pocket it would be place above the pocket. Some items dictate the placement of the design and the maximum embroidery area so it really depends. If you have a special request for placement, please type your request in the comment section when checking out. If we can accommodate your request we will if not we will contact you via e-mail for further instructions.

Q. How much for shipping?
A. During the check out process you will be given a choice of UPS methods of
shipping. The most economical is ground shipping. The freight cost is calculated
based on the weight of the products you have chosen, the UPS published rates,
and your location. Generally, additional items will cost little more so the more.
For instance, 8 aprons cost $9.18 to send and 1 apron cost $7.18 so the more
you buy the less shipping cost per item.

Q. What is your return policy?
A. We cannot accept returns on decorated, worn, or washed garments under any conditions.
Please call if you have any issues with a shipment we will make every attempt to
rectify the issue. We pride ourselves in our service so we are greatly interested in your
comments & ensuring you are pleased with your purchase. Please call before you return items for
instructions and an authorization number. All returns are subject to a 24% restocking fee, and you are responsible for the return shipping. Send e-mail saraht07@cocmast.net. We always suggest that you review manufacturer’s specifications for care instructions and expected shrinkage. Digitizing art charges cannot be reimbursed.

Q. I want Donald Duck stitched on a shirt can you stitch it?
A. Yes, but not legally. Copyright laws apply to embroidery. We can provide original digitizing for you or stock design or your original artwork. We can not violate copyright laws.

Q. May I cancel an order?
A. You probably won't have time. We place your order with the distributor within 48 hours of receiving the order, if you cancel an order after it has been placed, then you must pay a restocking fee of 25% (which distributors charge us) plus the shipping back to the distributor. Rule of thumb: Be sure before your order because we have a very fast turnaround and the process starts immediately. We strive to provide affordable quality embroidery. This is very competitive business and margins are not high so be confident of your purchase decision, it cost everyone to reverse a purchase.